Return & Refund Policy

Website: femme11.com

Owned and operated by: Femme Eleven Global

Please read our return and refund policy carefully before placing an order.

1. No Exchange

We do not accept exchanges. Please make sure you select the correct item, size, color, and quantity before checking out.

2. No Change of Mind

We do not accept returns or refunds for change of mind, wrong selection, or personal preference after the order has been placed or delivered.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund at no extra cost, subject to verification.

4. How to Report an Issue

To report a damaged or incorrect item, please contact our Customer Service at +60162676867 or femme11mys@gmail.com with your order number, photos, and a brief description of the issue.

5. Refunds (Damaged or Incorrect Items Only)

Once your report is received and verified, we will notify you of the approval or rejection of your refund or replacement. Approved refunds will be processed within 7–14 business days to your original payment method.

6. Non-Returnable Items

All items are non-returnable and non-refundable, except for verified cases of damaged, defective, or incorrect items.

For any questions, please contact our Customer Service at +60162676867 or femme11mys@gmail.com.